Help & FAQs

You can browse and order an engagement ring directly from our website or arrange a consultation with one of our jewellery specialists — either in person at our showroom or virtually from the comfort of your home.

Every ring, whether chosen from our existing collection or designed entirely from scratch, is crafted to order using the diamond or gemstone you select. Nothing leaves our workshop until it meets our quality standards.

Creating a bespoke ring with Bond Jewellery & Diamonds is a personal, guided journey from idea to finished piece. Here's what to expect:

1. Book a consultation — choose an in-person or virtual appointment. You'll be paired with an experienced jewellery specialist who will guide you through the entire process.
2. Share your vision — we'll ask a few questions beforehand to understand your style, budget and timeline so we're fully prepared for your appointment.
3. Explore your design options — during the consultation, we'll discuss every detail, from stone shapes and settings to metal types and finishing touches.
4. Choose your stone — view a hand-picked selection of diamonds or gemstones chosen specifically for your preferences, and compare quality grades with expert guidance.
5. Approve the final design — we'll produce a detailed CAD render of your ring, and you can request changes until every detail is exactly right.

Once approved, your ring is crafted in-house and typically ready within 4–6 weeks. We'll confirm your exact completion date at the time of ordering.

This is one of the most common concerns we hear — and there's no need to worry. Our team is very experienced at estimating ring size, and we can help guide you during a consultation based on a few simple details.

If the fit isn't quite right after the proposal, we offer a complimentary resize within 60 days of delivery or collection. See our Ring Size Guide for additional tips on measuring discreetly.

Yes — we offer both natural and lab grown diamond engagement rings across all of our styles and settings.

Lab grown diamonds are chemically and visually identical to natural diamonds — the difference lies in how they are formed. They offer outstanding value, excellent quality grades and a lower environmental footprint, making them a popular choice for modern couples. Natural diamonds remain highly sought after for their rarity and enduring symbolism.

Our specialists will walk you through both options honestly, helping you choose based on what matters most to you.

Production typically takes 4–5 weeks. We recommend allowing 6–7 weeks in total to give yourself comfortable time to finalise your design and place your order.

If you're working to a tighter deadline, get in touch and we'll explore the fastest options available for you.

We understand how important this decision is, and we want every couple to be delighted with their ring. If your partner would prefer a different style, we offer redesign consultations and modifications depending on the ring and materials involved.

For non-bespoke purchases, our returns policy applies within the eligible window. Please contact our team and we will find the best solution together.

Here's a quick glossary of some of the most frequently used ring design terms:

• Solitaire — a timeless style featuring a single centre stone set on a clean, elegant band.
• Halo — a frame of smaller diamonds encircling the centre stone, adding brilliance and the appearance of greater size.
• Pavé — (pronounced pah-vay) tiny diamonds set closely along the band to create a continuous surface of sparkle.
• Cathedral — a setting where the band arches gracefully upward to support the centre stone, adding height and drama.
• Hidden halo — a row of diamonds tucked beneath the centre stone, visible only from the side — a beautiful secret detail.
• Toi et Moi — a two-stone setting representing two individuals united — growing in popularity as a meaningful alternative to the traditional solitaire.

We recommend placing your wedding ring order at least three months before your wedding date. Every ring is crafted to order, and production takes approximately 4–5 weeks — so ordering early gives you peace of mind and time for any personal touches such as engraving.

If your timeline is tighter than expected, please get in touch and we will discuss the best available options.

Absolutely. We specialise in creating wedding bands that sit perfectly alongside your engagement ring — whether that means a flush fit, a shaped band or a complementary design.

If your engagement ring has a unique profile, we can craft a fully bespoke wedding band to match it exactly. Book a consultation and bring your engagement ring along so we can ensure a seamless pairing.

We offer a wide range of men's wedding rings across a variety of styles and premium metals, including:

• Platinum — exceptionally durable and naturally white, requiring minimal maintenance
• 18ct Yellow Gold — a warm, classic choice with timeless appeal
• 18ct White Gold — sleek and contemporary
• 18ct Rose Gold — distinctively warm and modern

Finishes range from high polish to satin, brushed and engraved. We can also incorporate diamonds or other gemstones upon request — everything is tailored to your exact preference.

Yes — personalised engraving is a wonderful way to make your rings truly unique. We can engrave a date, initials, a short phrase or any meaningful message inside your bands. Please note there is a character limit, and engraving adds approximately one additional week to production.

If you plan to resize your ring, we recommend confirming the fit before engraving, as resizing may require re-engraving. Get in touch to discuss your engraving options.

Finger size can fluctuate over time due to temperature, lifestyle or other factors — this is completely normal. If you need a resize before the wedding, we offer complimentary resizing within 60 days of your ring's completion. We generally recommend a final size check around 6–8 weeks before the big day for complete peace of mind.